Frequently Asked Questions
On this page, you will find answers to frequently asked questions about Phone Rescue Service. Below, you can find some common questions and their corresponding answers.
How Can I Schedule a Lost Item Recovery Service?
You can easily schedule a recovery appointment by contacting Phone Rescue Service by phone, email or through our contact form. We usually respond within 10 minutes, including evenings and weekends.
We provide fast emergency recovery services for lost phones, keys, jewelry and valuables in canals, rivers, drains and water across the Netherlands and Belgium.
How Long Does It Take to Recover a Lost Item?
The recovery time depends on several factors, including:
- Water depth
- Visibility conditions
- Location accessibility
- Size of the lost item
- Current and weather conditions
Our experienced Dutch recovery team uses professional underwater retrieval equipment to maximize the chance of quickly recovering your lost phone, keys or valuables.
How Is the Price Determined for a Recovery Operation?
Phone Rescue Service works on a non-profit basis. This means we only charge for travel time, location-related costs and the equipment needed for the recovery operation.
The final price depends on:
- Recovery location
- Travel distance
- Type of recovery required
- Time and equipment involved
Would you like an exact price estimate? Contact us directly by phone or through the contact form for a fast response.
Can You Help Prevent Phones or Valuables From Being Lost?
Yes. Besides professional phone recovery and lost item retrieval services, we also provide advice on preventing valuables from being lost in water or public areas.
We can help with tips for:
- Protecting phones near canals and water
- Safe storage of valuables while traveling
- Preventing phone loss during boating or cycling
- Waterproof protection for smartphones and electronics
- Travel safety for tourists in Amsterdam and the Netherlands
What Types of Lost Items Can You Recover?
Phone Rescue Service specializes in recovering a wide range of lost valuables from water and difficult-to-reach locations across the Netherlands and Belgium.
We regularly recover:
- iPhones and smartphones
- Car keys and house keys
- Jewelry such as rings, necklaces and bracelets
- Watches and smartwatches
- Wallets and passports
- Cameras and electronics
- Other valuable personal belongings
Our professional recovery team uses specialized underwater retrieval equipment to recover lost items safely and efficiently.
Are There Any Items You Cannot Recover?
We cannot recover items located outside our service area or items connected to illegal activity.
Each recovery situation is assessed individually based on location, accessibility, safety conditions and the likelihood of successful retrieval.
What Happens to Recovered Items?
All recovered valuables are handled carefully and professionally. Lost items are always returned directly to their rightful owner unless otherwise agreed in advance.
We understand that many recovered items have both financial and personal value, especially for tourists and travelers visiting the Netherlands.
How Can I Contact You in an Emergency?
In urgent situations, you can contact our emergency recovery service 24/7 for immediate assistance.
Whether you dropped your phone into an Amsterdam canal or lost your keys in water elsewhere in the Netherlands or Belgium, our team aims to respond as quickly as possible.
Phone Rescue Service Emergency Number:
+31 85 060 4045
Can I Submit the Recovery Costs to My Insurance Company?
Yes. In many cases, you can submit the recovery costs to your travel insurance or phone insurance provider.
Insurance companies often require proof that you made reasonable efforts to recover the lost item before approving compensation for a lost or water-damaged phone, keys or valuables.
When hiring Phone Rescue Service, you will receive an official invoice and recovery documentation that can be submitted to your insurance company.
Depending on your insurance policy and coverage, your insurer may reimburse part or all of the recovery costs.
This may apply to:
- Travel insurance claims
- Phone insurance claims
- iPhone water damage coverage
- Electronics insurance
- Lost valuables insurance
Phone Rescue Service is part of Verloren in het Water, a Dutch recovery organization specialized in retrieving lost valuables from canals, rivers and difficult-to-reach locations throughout the Netherlands and Belgium.